Question 1

What is SmartForm?

Accepted Answer

SmartForm is a no-code form and survey builder with ultra-conditional flexibility. Create smart forms without coding using conditional logic, perfect for small businesses, non-technical users, and anyone needing control over form structure. Build contact forms, surveys, polls, and feedback tools in minutes.

Question 2

How do I create my first form with SmartForm?

Accepted Answer

Simply sign up for free, click "Form Studio," and use our drag-and-drop builder to add questions. Customize colors, logos, and branding to match your brand. You can create forms with EMOJI ratings, text inputs, multiple choice, and star ratings. No coding required.

Question 3

Do I need a credit card to start?

Accepted Answer

No credit card required. SmartForm is free forever with unlimited responses and forms. No paid tiers or upgrades — everything is included from day one.

Question 4

Can I embed SmartForm forms on my website?

Accepted Answer

Yes, SmartForm provides shareable URLs for all forms. You can embed forms directly on your website by adding the form link as an iframe or sharing the unique survey URL with respondents.

Question 5

What question types does SmartForm support?

Accepted Answer

SmartForm supports four main question types: EMOJI ratings for quick feedback, INPUT for text responses, CHOICE for multiple selection options, and RATE for star ratings. This variety helps you collect different types of feedback effectively.

Question 6

What is conditional logic in SmartForm?

Accepted Answer

Conditional logic allows you to create smart forms that route respondents based on their answers. With SmartForm's logical jumps and conditional responses, you can show or hide questions, skip sections, or block specific responses. This creates personalized survey experiences without any coding.

Question 7

What is the conditional response blocking feature?

Accepted Answer

SmartForm's conditional response blocking allows you to block specific answer values and display custom rejection messages. For example, you can block negative feedback responses or prevent respondents from selecting certain options. This helps you filter responses automatically and maintain quality control.

Question 8

How do I set up conditional jumps between questions?

Accepted Answer

Use the conditional jump settings in the form builder to route respondents based on their answers. Specify the target question to jump to when a condition is met. Combine multiple conditions using AND/OR logical operators for complex branching logic.

Question 9

Can I create multi-condition branching logic?

Accepted Answer

Yes, SmartForm supports advanced multi-field conditions with AND/OR logic, nested branching, skip logic based on numeric ranges, text pattern matching, conditional required fields, dynamic option filtering, and time-based routing.

Question 10

What is Response Intelligence?

Accepted Answer

Response Intelligence is SmartForm's AI-powered analytics pipeline. Every submission is automatically analyzed for sentiment, key themes, response categories, and anomalies. You get smart summaries and actionable insights without manual effort.

Question 11

How does sentiment analysis work?

Accepted Answer

SmartForm automatically classifies every text response as positive, negative, or neutral with confidence scoring. Aggregate trends show overall respondent sentiment, helping you gauge satisfaction at a glance.

Question 12

What are theme extraction and smart summaries?

Accepted Answer

Theme extraction identifies recurring topics and patterns across all responses, grouping them into meaningful categories with sample quotes. Smart summaries synthesize stats, sentiment, and themes into auto-generated narratives with key findings and recommendations.

Question 13

Can I detect unusual response patterns?

Accepted Answer

Yes, SmartForm includes statistical anomaly detection that surfaces unusual patterns in completion rates, response times, quality scores, and other metrics. This helps you identify potential issues before they impact your data quality.

Question 14

What analytics are available without AI?

Accepted Answer

Beyond AI features, SmartForm provides real-time response tracking, completion rate statistics, average completion time, per-question distributions, drop-off funnel visualization, NPS/CSAT auto-calculation, response quality scoring, word frequency analysis, time-based trends, and outlier detection.

Question 15

What metadata does SmartForm capture?

Accepted Answer

SmartForm automatically captures rich metadata for each response including browser information, device type, IP geolocation (city, country, timezone), UTM campaign parameters, referrer URLs, screen resolution, and timestamps. This data helps with marketing analytics and understanding your respondents.

Question 16

Can I export my survey responses?

Accepted Answer

Yes, SmartForm provides CSV export for all survey responses. Export submission IDs, timestamps, and all question answers in one click. This makes it easy to analyze data in spreadsheets or import into other tools.

Question 17

Does SmartForm support URL parameters?

Accepted Answer

Yes, SmartForm supports dynamic URL parameters for programmatic field pre-filling. Add parameters to your form URL to automatically populate fields like names, emails, or user IDs. This is perfect for embedding forms in emails, CRMs, or tracking campaigns.

Question 18

Are SmartForm surveys mobile-friendly?

Accepted Answer

Yes, every SmartForm survey is responsive by default. The builder uses modern CSS and semantic markup so forms adapt to phones, tablets, and desktops without extra work. Respondents see the same clean one-question-per-step experience wherever they open smartform.dev links.

Question 19

How fast can I publish a SmartForm survey?

Accepted Answer

You can publish in minutes. Drag in EMOJI, INPUT, CHOICE, and RATE questions, add conditional logic, customize branding, and hit publish. Every form is hosted on smartform.dev, so you simply copy the share link or embed iframe and your form is live.

Question 20

How does SmartForm compare to Typeform?

Accepted Answer

SmartForm is free forever with no paid tiers, unlimited responses, forms, and team seats at zero cost. There are no usage limits or feature restrictions.

Question 21

How does SmartForm compare to JotForm?

Accepted Answer

SmartForm is completely free with no paid tiers. SmartForm focuses on what matters most: beautiful forms, conditional logic, AI-powered insights, and easy sharing — all completely free.

Question 22

How does SmartForm compare to SurveyMonkey?

Accepted Answer

SmartForm is completely free with modern design, AI analytics, and unlimited responses. All features included at no cost.

Question 23

Does SmartForm have an API?

Accepted Answer

Yes, SmartForm exposes a comprehensive REST API for developers. Use endpoints to create surveys programmatically and submit responses via code. Generate API keys from Settings → Developer API access. Full documentation available at /docs.

Question 24

How do I get my SmartForm API key?

Accepted Answer

Sign in to SmartForm, go to Settings, and find "Developer API access." Generate your unique API key there. Use it to authenticate API requests with Authorization: Bearer YOUR_API_KEY or X-API-Key header.

Question 25

How do I post submissions programmatically?

Accepted Answer

Use the Form Submissions API at smartform.dev/api/v1/forms/{formId}/submissions. Include your API key in the Authorization or X-API-Key header, send a `fields` array that references each questionId, and either `value` or `values` per question.

Question 26

Can LLMs create forms using the SmartForm API?

Accepted Answer

Yes! SmartForm is designed for AI-driven form creation. LLMs like ChatGPT and Claude can call the Survey Creation API to generate complete form structures including questions, options, and conditional logic. The API supports JSON responses that map directly to form definitions.

Question 27

Where can I find developer documentation?

Accepted Answer

Head to smartform.dev/docs for the latest reference. You will find tutorials, API reference, examples, and changelogs for the Form Submissions API, survey creation API, and other developer touch points.

Question 28

Can I customize my form's appearance?

Accepted Answer

Yes, SmartForm provides full design customization. Choose accent colors, background colors, form background colors, add logos, select logo positions (top, center, bottom left/right), toggle progress bars, and control one-question-per-step display. No coding required.

Question 29

Can I add my logo to forms?

Accepted Answer

Yes, SmartForm allows custom logo uploads. Position your logo at top-left, top-center, top-right, bottom-left, bottom-center, or bottom-right. Perfect for branded surveys and professional forms.

Question 30

Can I remove SmartForm branding?

Accepted Answer

Yes, all plans include custom branding without watermarks. Remove SmartForm branding and create fully branded survey experiences at no cost.

Question 31

What can I use SmartForm for?

Accepted Answer

SmartForm is perfect for customer feedback surveys, product reviews, employee satisfaction surveys, event registration, lead generation forms, contact forms, polls, quizzes, NPS surveys, research data collection, and any data collection requiring beautiful, conditional forms.

Question 32

Is SmartForm good for customer feedback?

Accepted Answer

Absolutely! SmartForm excels at customer feedback with EMOJI ratings for quick sentiment capture, conditional logic to route unhappy customers, AI-powered insights, and real-time response tracking.

Question 33

Can I use SmartForm for employee surveys?

Accepted Answer

Yes, SmartForm is ideal for internal employee surveys. Create anonymous satisfaction surveys, pulse checks, onboarding feedback, and exit interviews. Conditional logic shows relevant questions based on department or role.

Question 34

How do I contact SmartForm support?

Accepted Answer

Email support@smartform.dev for any questions, issues, or feature requests. Our team responds promptly. Comprehensive documentation also available at /docs and /faq.

Question 35

How do I report a bug or request a feature?

Accepted Answer

Email support@smartform.dev with bug details or feature requests. We actively listen to user feedback to improve SmartForm.

Everything you need to know

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